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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A. M:1
B. 1:1
C. M:M
D. 1:M

Question 2

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
B. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
C. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
D. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

Question 3

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage the CPQ cart for all cases minimize the implementation effort

Question 4

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Attribute
B. Pricing plan
C. Calculation Matrix
D. Price lists
E. Fields

Question 5

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Discounts.
B. Customizations using CPQ Hooks
C. Adjustment using Context rules
D. Promotions

Solutions: