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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
B) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
C) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
D) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.

2. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Total time on "Facilitate New Hire's Orientation".
B) Percentage of new hires that pass "Probationary Review".
C) Percentage of new hires that fail "Background Check".
D) Wait time on "Background Check".

3. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) reward participants for superior performance in the process.
B) notify stakeholders when a threshold is violated.
C) measure the operations within a process.
D) determine the source of business data in the process.

4. A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?

A) Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.
B) Negotiate a cheaper integration approach with the Executive Steering Committee.
C) Present the cost over-run to the COE so that additional funds can be allocated.
D) Press the SOA team to reduce their estimates.

Solutions: