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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

2. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 3
B) 1
C) 2
D) 4

3. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Computing Language (OpenGL)
B) Simple Direct Media Layer
C) Open Database Connectivity (ODBC)
D) Microsoft .NET

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service

5. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Interaction Center
B) Proactive Outreach Manager
C) Avaya Work Force Optimization Select
D) Call Back Automated

Solutions: