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Cisco CCIE SP Operations Written Sample Questions:

1. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations
center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which four initial questions should you ask to help isolate the problem? (Choose four).

A) Do affected customers have anything in common (e.g., country/area code, geographical area)?
B) Are some or all VoIP customers affected?
C) Does the call manager use a Solaris or Linux operating system?
D) What changes were made last night?
E) How did the customers call the sen/ice desk without dial tone?
F) What time did customers first report the problem?
G) Is the latest anti-virus software installed on the call manager?

2. According to ITIL@ v3 framework, which type of incident escalation is characterized by the seriousness of an incident that results in the notification of the appropriate managers who can take the appropriate action to commit additional resources or decide how the incident is to be resolved?

A) functional
B) hierarchic
C) internal
D) external

3. Which key implementation mechanisms are responsible for ensuring that managed changes within the Operational Support Plan do not adversely impact the managed services?

A) change notifications, change triggers, and measurement of successful change
B) change assessment, change triggers, and measurement of successful change
C) change assessment, change notifications, and change triggers
D) change assessment, change notifications, and measurement of successful change

4. An ISP has a BGP-free MPLS LDP core. The ISP provides L2VPN and L3VPN services over the MPLS core. The ISP network monitoring tools show that whenever a new link or a link that was taken out for maintenance is brought up, it causes a traffic outage lasting for a few seconds for VPN and Internet traffic. What are the first two steps to mitigate this problem? (Choose two.)

A) Configure route dampening on PE routers.
B) Configure the LDP IGP sync feature on the core routers.
C) Configure LDP session protection in the core.
D) Configure link dampening on the interface before bringing up the link.
E) Configure carrier-delay down 60 on the interface before bringing the link up.

5. What should you use to collect network performance statistics such as latency, jitter, and packet loss?

A) RMON
B) IP SLA
C) SNMP
D) NetFlow

Solutions: