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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Report creation
B) Supervisor actions
C) Quality management
D) Web communications
E) Inbound email processing

2. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) IPOS Scan be sold under wholesale and co-delivery models.
B) IPOSS includes major software upgrades, updates and patches.
C) IPOSS includes remote diagnostic capabilities.
D) Default coverage hours for IPOSSare365x 24.
E) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.

3. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Avaya Call Reporting
B) Simplified Web Self-Administration
C) Web RTC High Availability
D) Cloud Operations Manager
E) Media Manager

4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 1 hour
B) 1 week
C) 1 day
D) Less than 4 hour

Solutions: