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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.

2. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: survivable
C) Measured: internal
D) Measured: external

3. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) SER MGT Port
B) NET MGT Port
C) XVR-300XB port
D) NET 1Port

4. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS holds data longer than CMS
C) BCMS will not collect data if the link to the CMS is down.
D) BCMS records the call at the start of the call, and CMS records the call at the end.

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B) From Solaris login as root and use the date command
C) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

Solutions: