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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Advanced workload designer
B) Application logs
C) Client browser settings
D) System performance console

2. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Composite Application Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Application Dependency Discovery Manager
E) IBM SmartCloud Control Desk

3. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
D) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).

4. Which services attributes should be considered when analyzing the outcome for customer value?

A) objectives, metrics, and desired outcome
B) desired outcome, supplier metrics, and IT objectives
C) people, products, and technology
D) business objectives, IT objectives, and process metrics

5. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli License Compliance Manager
B) IBM Tivoli Provisioning Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli Usage and Accounting Manager

Solutions: