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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
B) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
C) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
D) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'

2. A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A) Custom coded solution
B) Salesforce Reports and Dashboards
C) Salesforce Marketing Cloud
D) Salesforce Customer Data Platform

3. An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A) Create a custom field on Loyalty Ledger object
B) Create a Journal Subtype for each case.
C) Create a Journal Type for each case.
D) Create a custom field on transaction journal object

4. What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

A) Current Member Count
B) Created Date
C) Reporting Enabled (Boolean)
D) Last Modified Date

5. Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?

A) Data Pipeline Limits
B) Record Storage Limits
C) Apex Governor Limits
D) Batch Limit in Bulk Api

Solutions: