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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
| Information Management Systems | - IBM Information Management fundamentals
|
| Processes and Support Methodologies | - Support process lifecycle
|
| IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
IBM Information Management Front End Tools and Processes Sample Questions:
Which User ID is required to access CCWIN?
- A. IBM Intranet User ID
- B. Lotus Notes User ID
- C. RETAIN User ID
- D. Windows Log-in ID
Correct Answer: C 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
What is the meaning of Premium Support - Onsite Technical Support Services?
- A. Provides on-site knowledge transfer and hands on training.
- B. Helping to design a customer solution.
- C. Manage customer when he is complaining.
- D. Performs product installation at the customers' site.
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
Acustomer needs to know when a product will be out of support.
Where can this information be found?
- A. the Lotus Notes FrontEnd Support teamroom
- B. the taxonomy spreadsheet
- C. the IBM Software Support Lifecycle website
- D. the Tivoli Support Platform matrix webpage
Correct Answer: C 🗳️
What is the OneTeam transfer criteria for PMRs based upon?
- A. service objectives and GTS targets
- B. sales requirements and metrics
- C. customer feedback and PMR volumes
- D. international research and management estimation
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
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