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Read the ServiceNow CSA Exam Requirements below
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
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Exam Details
Once you have completed the ServiceNow Fundamentals training prerequisite, you need to enter the ServiceNow Webassessor website with the help of the voucher code received after finalizing the course. Your voucher is valid for one year and can be used only once. When registering for the CSA exam, you can select the convenient option of its delivery. This ServiceNow test can be taken at one of the Kryterion authorized centers located worldwide. Online proctoring is also available for the students provided they meet some technical requirements, such as a Windows based PC, a standalone webcam, Internet Explorer or Google Chrome browsers, among others. To learn the specific requirements, you should visit the WebAssessor website.
The ServiceNow Certified System Administrator test is made up of around 60 questions. All the questions included in the exam content are presented in multiple-choice (single response) and multiple-select (select all that apply) formats. To answer the multiple-choice options, learners are required to look through the answers and select one correct variant. Each multiple-choice question is accompanied by a minimum of four available responses. The multiple-select items also entail four available answers with two or more correct variants. The candidates should review the available options and then select all the responses that seem to be correct.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
| Data Management | - Tables and CMDB basics - Import sets and data loading |
| Service Management Applications | - Change and request management - Service catalog and request fulfillment - Incident and problem management - Knowledge management |
| Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| ServiceNow Platform Fundamentals | - Platform architecture and components - Navigation and user interface - Lists, forms, and filters |
| Security and Administration | - Access control rules (ACLs) basics - User administration and roles |
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