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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inspection methods: heuristic evaluation, cognitive walkthrough - Inquiry methods: surveys, interviews, focus groups |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Business value and objectives - Relationship between usability, UX and accessibility |
| Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry |
| Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Identification and classification of risks - Impact analysis and mitigation |
| Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Evaluating compliance and accessibility barriers - Standards: WCAG, ISO 9241, EN 301 549 |
| Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Stakeholder communication - Documenting results and recommendations |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input
A) i, ii, & iii are true, iv & v are false
B) i, iii, iv & v are true, ii is false
C) i & iii are true, ii, iv & v are false
D) iv & v are true, i, ii & iii are false
2. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?
A) Make the report more detailed and longer
B) Include positive findings in the report, not only usability problems
C) Add the low-priority findings you didn't include in the first report
D) Include contact details of the test participants so that the development team can contact them in case they have questions
3. Which of the following statements best describe Rapid Iterative Testing and Evaluation?
A) Testing happens on a regular basis, e.g. each Monday
B) Testing is informal and many potential users can be accessed
C) Testing is quantitative
D) Testing focuses on instant redesigns and confirming made changes
4. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
A) Aesthetic and minimalist design
B) User control and freedom
C) Help and documentation
D) Visibility of system status
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B |
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