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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What can the processor use in the Service Desk for message processing? (Choose two)

A) Transaction INCMAN
B) Business Process Monitoring Work Center
C) CRM_DNO_MONITOR transaction within SAP GUI
D) Incident Management Work Center

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 8 hours
B) 4 hours
C) 1 hour
D) 2 hours

3. You opened a message and want to request for an update.
How can you do that?

A) Via the action Update Message with SAP
B) Via the report Synchronize Messages (RNOTIFUPDATE01)
C) Via SAP Service Marketplace
D) Via e-mail

4. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Additional recommendations from support consultants
B) Performance overview
C) System configuration
D) User's login and password

5. What are key components of SAP Enterprise Support offering? (Choose two)

A) Mission Critical Support
B) Extended Product Support
C) Implementation Roadmap
D) Global Support Backbone

Solutions: