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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A) Workflow
B) Task
C) Approval
D) Notification

2. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees need to be assigned directly to the organizational structure; business users fo not
B) Business users can be created using the data migration template; employees cannot
C) Employees can be assigned access rights and business roles: business users cannot
D) Business users can be assigned access rights and business roles; employees cannot

3. To which objects can you add a registered product?

A) Sales order
B) Installed base
C) Service ticket
D) Survey

4. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By enabling scoping questions
B) By Activating fine tuning activities
C) By creating workflowrule
D) By creating a user defined ticket status

5. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use a standard migration template to populate data
B) Apply the Data Workbench to populate data
C) Use a custom data migration template to populate data
D) Use the Application and User Management work center to populate data

Solutions: