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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Measure Phase | 20% | - Performance Measurement Framework - Key Performance Indicators - Data Collection and Analysis |
| Improve Phase | 20% | - Improvement Planning - Change Management - Implementation Strategies |
| Define Phase | 20% | - Introduction to ISO/IEC 20000 - Service Management System Principles - Scope and Policy Definition |
| Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Project Management | 5% | - Project Planning - Resource Management |
| Analyze Phase | 25% | - Gap Analysis - Root Cause Analysis - Risk Assessment |
| Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Org Y. a well-known bank, uses an online banking platform that enables clients to easily and securely access their bank accounts.
To log in. clients are required to enter the one-time authorization code sent to their smartphone.
What can be concluded from this scenario?
A) Org Y has implemented a security control that ensures the confidentiality of information
B) Org Y has implemented an integrity control that avoids the involuntary corruption of data
C) Org Y has incorrectly implemented a security control that could become a vulnerability
2. Why is the power/interest matrix used for?
A) Determine and manage interested parties
B) identify business requirements
C) Define the information security and physical boundaries
3. What is the main purpose of Annex A 7.1 Physical security perimeters of ISO/IEC 27001?
A) To ensure access to information and other associated assets is defined and authorized
B) To maintain the confidentiality of information that is accessible by personnel or external parties
C) To prevent unauthorized physical access, damage, and interference to the organization's information and other associated assets
4. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on the scenario above, answer the following question:
The decision to treat only risks that were classified as high indicates that Trade B has:
A) Modified other risk categories based on risk evaluation criteria
B) Evaluated other risk categories based on risk treatment criteria
C) Accepted other risk categories based on risk acceptance criteria
5. Based on scenario 2. which principle of information security was NOT compromised by the attack?
A) integrity
B) Availability
C) Confidentiality
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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