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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A. rewarded
B. managed
C. defined
D. measured

Question 2

Which is an example of a business related measurement?

A. The average time to respond to change requests
B. The number of problems resolved
C. The average resolution time for incidents
D. The number of passengers checked in

Question 3

Which practice makes new services available for use?

A. Change enablement
B. IT asset management
C. Release management
D. Deployment management

Question 4

Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

A. Optimize and automate
B. Start where you are
C. Focus on value
D. Think and work holistically

Question 5

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

A. Change authority
B. Problem analyst
C. Service desk agent
D. Service level manager

Solutions: