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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Convert the email message into a lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Create a new lead and set a connection to the email message.

2. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) The Pipeline Phase field is mandatory.
C) Opportunities can be created for leads.
D) All quotes related to an opportunity must be in the same currency.

3. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) assigning a new owner
B) assigning a different contract to the case
C) creating notes
D) adding activities

4. In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing
lists and marketing activities.
You create a new marketing list and plan to associate it with the campaign.
To which marketing campaign elements can you add the new marketing list?

A) undistributed marketing campaign activities
B) parent target marketing lists
C) open marketing campaign planning activities
D) distributed marketing campaign activities
E) new marketing campaign responses

5. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) Unapproved and Draft articles based on the deactivated template are deleted.
B) All articles based on the deactivated template are disabled.
C) All articles based on the deactivated template continue in the publishing process.
D) Draft articles based on the deactivated template are deleted. Published articles remain unchanged

Solutions: