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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. An agent is configured to run at a 600-second interval with a maximum number of entries set to 50. There are
75 entries in the scheduled queue. If the agent runs at 2:30 P.M., when does the agent run again?

A) One hour after the last run because the master agent runs only once per hour
B) 600 seconds after the agent activity processes 50 entries
C) Depends on the number of nodes in the cluster
D) 600 seconds after the last run started

2. Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A) Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
B) Delegate the SLA to the business managers so they can configure seasonal adjustments.
C) Define the response times using property values that are circumstanced to account for the seasonal adjustments.
D) Create multiple circumstances of the SLA to account for the seasonal adjustments.

3. An insurance claim case is field by a customer and assigned a claim type (fire, flood, or theft). The claim contains a list of loss items. Which of the data would you store in a local data source?

A) Claim types
B) Items of loss
C) Policy details
D) Customer data

4. Your application contains the following versions of a service level named AuthorizeCIaim.

The application is being updated. As part of the update, the service level is no longer circumstanced for AccountOpen cases.
Which two options can you use to reset the circumstancing for the AccountOpen case type? (Choose Two)

A) Withdraw the circumstanced rules in the AccountOpen class.
B) Update the base rule to the new ruleset version and select the base rule option.
C) Block the circumstanced rules in the AccountOpen class.
D) Copy the base rule to the AccountOpen class and select the base rule optiorl.

5. A company sends a standard confirmation email whenever a case is created.
In which layer of the Enterprise Class Structure (ECS) could you apply the email correspondence?

A) Implementation
B) Enterprise
C) Unit
D) Division

Solutions: