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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components - Structure and components of OmniScripts |
| Topic 2: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements |
| Topic 3: FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements - Collect and organize customer 360 information |
| Topic 4: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?
A) DataRaptor Extract
B) Integration Procedure
C) REST
D) Streaming API
2. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers
A) Use location and past usage to determine the monthly cost for an energy product.
B) Use the product color and capacity to determine the price of a product.
C) Use rules to determine eligible insurance products based on a house's address and age of the building.
D) Use risk factors for an insured item to determine different insurance product options.
E) Use a house's address, size, and age of the building to determine an insurance premium.
3. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
A) Batch jobs
B) Chaining
C) Try Catch
D) Conditions
4. A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?
A) Use a DataRaptor Transform to standardize the data format.
B) Add an address typeahead element to all the OmniScripts.
C) Create new versions of the OmniScripts to collect the address information.
D) Create a reusable OmniScript to update address information.
5. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list.
A) Lookup
B) Calculation Action
C) Date Mapper Extract Action
D) Select
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D,E | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |





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