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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Network Services and Architecture Fundamentals
|
Nokia SDM Certification - PS NSOP Sample Questions:
What impact can be expected during the execution of projects for which the scope of work is NOT clearly defined?
- A. Additional Efforts due to intensive Change Management.
- B. Non Conformance costs due to unplanned additional work.
- C. SLA's cannot be met due to requirement for scope clarification.
- D. No impact.
Correct Answer: B 🗳️
In which case is it required to update/change the Cost Baseline?
- A. In case a risk is materialized.
- B. In case of a change in subcontractor prices.
- C. In case of scope changes supported by a legal binding document.
- D. In case of increased Trouble Ticket Volumes affecting the original cost plan.
Correct Answer: C 🗳️
Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?
- A. NOC Manager
- B. Operations Director
- C. Network Operations Manager
- D. Customer Operations Manager
Correct Answer: D 🗳️
What are the key considerations to be taken into account when defining the resources and locations for Field Operations?
- A. Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
- B. Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
- C. Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
- D. Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
Correct Answer: C 🗳️
According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?
- A. A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
- B. SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
- C. A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
- D. SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
Correct Answer: C 🗳️
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