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What is the duration of the 1Z0-325 Exam
- Number of Questions: 80
- Length of Examination: 150 minutes
- Format: Multiple choices, multiple answers
- Passing Score: 60%
How to book the 1Z0-325 Exam
These are following steps for registering the 1Z0-325 exam. Step 1: Visit to Pearson Exam Registration Step 2: Click Certification in the top navigation Step 2: Signup/Login to Pearson VUE account Step 3: Search for Oracle 1Z0-325 Exam Certifications Exam Step 4: Select Date, time and confirm with the payment method
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Topic 2: Site Configuration and Administration | - Message templates and variables - System settings and configuration - Passport configurations - Search priority and keywords |
| Topic 3: Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Topic 4: Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets - Create and implement Workspaces |
| Topic 5: Analytics and Reporting | - Define report access and sharing - Create standard and custom reports - Configure dashboards |
| Topic 6: Customer Portal | - Portal access control - Self-service functionality setup - Portal deployment and configuration |
| Topic 7: Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Create and manage profiles - Configure agent workflows |
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