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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Map a drive to an available network share.
B) Select the UNC share as the destination on the VoiceMail Pro server.
C) Configure the backup settings on the VoiceMail Pro server.
D) Select the mapped drive as the destination on the VoiceMail Pro server.
E) Create a network share with permissions to store backups.

2. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from Extension Status in SSA.
B) Verify that the .bin file is in the Manager folder.
C) Determine from H.323 Phone Status in System Monitor.
D) Determine from the extension form in the Manager application.
E) Look at the files names from the phone menu.

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

4. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Use the Manager application to shutdown the card before removing the SD card.
B) Just pull out the card; special shutdown is not required.
C) Use the System Status Application to shutdown the card before removing the SD card.
D) User System Monitor to shutdown the card before removing the SD card.
E) Dial the shutdown short code to shutdown the card before removing the SD card.

5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display message cannot be changed. The prompt is not recordable by user.

Solutions: