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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
B) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
C) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
D) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.

2. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 8443
B) 8080
C) 28443
D) 443

3. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) ICR Administrator
B) Web Services
C) Operations
D) Maintenance
E) Administration

4. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
C) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

5. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A) .csv (Comma separated value)
B) .xls (Microsoft Excel)
C) .pdf (Portable Document Format)
D) .doc (Microsoft Word)
E) .jpg (Digital Image)

Solutions: