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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) There is a firewall between the PC and the CMS.
C) Avaya Terminal Emulator is being used on an unsupported operating system.
D) The wrong version of Avaya Terminal Emulator has been loaded on the PC.

2. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 15600
B) 10400
C) 500000
D) 100000

3. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) From the CMS menu. Maintenance Connection Status shows a link operational.
C) The arrow an the CMS menu is up
D) The /cms/install/logdir/admin. log shows a link is operational.
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use CMS to perform the bulk administration of telephone sets and buttons.

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) Timetable can be used to schedule a LAN backup of the customer's data.
D) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
E) Timetable can be used to schedule a LAN backup of the customer's system.

Solutions: