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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Send the customer as much documentation as possible so they can find the solution themselves.
B) Call the customer and tell them that you cannot progress their message.
C) Take as much time as you need to think about the customer's issue on your own.
D) Good working relationships with colleagues with whom you can share and discuss ideas.

2. What characterizes On the Job Enablement sessions?

A) They are open workshops.
B) They are chargeable add-ons.
C) They are not available to Channel partners.
D) They are workshops coordinated by the Partner Services Adviser (PSA).

3. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) Focus on solving the customer's issue.
C) Put yourself in the customer's shoes.
D) At first, try to guess.

4. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) If the partner support consultants are on holiday.
B) For any Very High message forwarded by the partner.
C) For any Very High message raised outside of the defined business hours.
D) If the client has a support agreement with both the partner and SAP for the same installation.

5. What is SAP EarlyWatch Check?

A) It is a service delivered onsite.
B) It is a fully automatically generated report.
C) It is a service delivered remotely.
D) It is a document that customers follow to check their platform.

Solutions: