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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

A) Visitor scroll patterns
B) Which action maps previously triggered
C) Internal server processing times
D) Outcome scores per page

2. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A) 120
B) 60
C) 90
D) 30

3. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) False
B) True

4. What does the "frequency cap" setting control in an action map?
Response:

A) The number of agents assigned to the map
B) The maximum times an action can trigger for a visitor
C) The number of simultaneous offers per visitor
D) The engagement queue overflow limit

5. Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A) Most Idle Routing
B) Standard Routing
C) Predictive Routing
D) Last Agent Routing

Solutions: