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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Migration and Change Management | 5% | - Adoption and enablement
|
| Topic 2: Channel Strategy | 25% | - User Groups and permissions
|
| Topic 3: Discovery | 20% | - Gather requirements
|
| Topic 4: Security | 18% | - Authentication and access
|
| Topic 5: Governance and Administration | 20% | - Workspace administration
|
| Topic 6: Workflows and Integrations | 12% | - Workflow Builder
|
Salesforce Certified Slack Consultant Sample Questions:
1. After a grid migration, what is one data point that remains at the workspace level?
A) Custom emojis
B) Custom profile fields
C) User groups
D) Files
2. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?
A) Create various help channels in Slack for users to submit their requests.
B) Communicate an immediate response timeline to ensure user requests are attended to.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Assign employees to monitor help channels and answer users' questions.
3. An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
A) Take the Slack Admin Certification Prep Course.
B) Contact a Slack Admin.
C) Check out the resources in the Slack Help Center.
D) Reach out to the help desk.
4. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?
A) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.
D) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
5. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?
A) Approval is always required to work with people from other companies in Slack Connect channels.
B) Approval is sometimes required to work with people from other companies in Slack Connect channels.
C) Slack Connect channels require approvals only if Slack Apps require approvals.
D) Approval is never required to work with people from other companies in Slack Connect channels.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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