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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions.
Which class does NOT follow this convention?

A) .slds-avatar_circle
B) .slds-box
C) .slds--size-l-of-2

2. Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce.
Which conceptual approach would describe CK's new design solutions?

A) Agile
B) Desirable, Feasible, Viable
C) V2MOM

3. Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?

A) Interactive Cards
B) Tree Grid
C) Table
D) Tiles

4. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

A) Service representatives with lower resolution monitors will have a better user experience.
B) More than one detail item can be open at a time.
C) Multiple subtabs can be beneath a single parent record.
D) A split list of recordsand individual record detail can see on the same screen.

5. A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

A) Run the Salesforce Optimizer App to identify fields not in use.
B) Move all unused fields to a separate section at the bottom of the page.
C) Implement In-App Guidance to help users focus on the most important fields.

Solutions: