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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Human-Centered Design Principles - Branding and Visual Design Impact - Usability and Information Architecture |
Salesforce Certified Platform User Experience Designer Sample Questions:
1. A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?
A) Prioritization Matrix
B) Customer Journey Map
C) Card Sorting
2. Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce.
Which conceptual approach would describe CK's new design solutions?
A) Agile
B) Desirable, Feasible, Viable
C) V2MOM
3. Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.
In which way should a UX Designer customize the Salesforce Help Menu to meet this request?
A) Show a site map of all the content.
B) Create a docked prompt based on new feature rollouts.
C) Provide links to external resources, such as training videos or a company dictionary.
4. A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?
A) Highlights Panel
B) Lightning Toggle
C) Einstein Next Best Action
D) Accordion
5. A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record.
Which Lightning Record Page feature should be used to solve this problem?
A) Dynamic Forms
B) Audiences
C) A Dynamic Actions
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |






