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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Voice Mail and Messaging - Contact Center Basic Features - Mobility and Collaboration Tools |
| Maintenance and Administration | 15% | - Security and Access Management - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
| SME Communications Solution Architecture | 25% | - Avaya Aura SME Solution Components - Network and System Requirements - Avaya IP Office Platform Overview |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?
A. Ns3033211234
B. NCID3033211234
C. NCLI3033211234
D. Nss3033211234
Question 2
A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
A. Answer Pending
Question 3
When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A. IP500 Voice Networking Channels
B. Advanced Small Community Networking (SCAN)
C. IP500 IP Office Multi-Site Network (MSN)
D. Preferred Edition - Messaging
Question 4
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A. None
B. QSIG-A
C. H.450
D. QSIG-B
E. IP Office SCN
Question 5
A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A. Outcalling
B. Message Manager
C. Unified Messaging
D. Voicemail Pro with UMS
E. Voicemail Pro with IMS
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: E | Question 5 Answer: D |






