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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

A) 15
B) 10
C) 5
D) 8

2. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
B) Standard VMware version (non-customized) is used.
C) Remote upgrade of servers is supported, and site visit is not required.
D) Avaya provides tools to install/upgrade the VMware hypervisor.

3. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) CPaaS
B) Hybrid
C) Public
D) Private

4. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Application Specific Licensing (ASL)
B) Enablement Licensing (EL)
C) Standard License (SL)
D) Advanced License (AL)

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) CC-Elite can be ordered as a standalone for a 3rd party PBX.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) It is sold through Direct and Indirect channels.
E) Call Center Elite includes Business Advocate.

Solutions: