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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Voice Applications and Connectivity | - Communication services
|
| Topic 2: Security and Administration | - Administrative management
|
| Topic 3: IP Office Architecture and Components | - IP Office system architecture
|
| Topic 4: User and Telephony Configuration | - Endpoint configuration
|
| Topic 5: Maintenance and Troubleshooting | - System support
|
| Topic 6: System Installation and Initial Configuration | - Platform deployment
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using VM Pro Client?
- A. Test User Variable Action
- B. Test User Action
- C. Set User Variable Action
- D. Test Condition Action
Correct Answer: C 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4602
- B. 4612
- C. 1616
- D. 4620
Correct Answer: D 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ICR with account codes and CDR-enabled for billing.
- B. ACD to distributed Hunt Groups and one-X Portal Call Accounting
- C. ACD via VM Pro Campaign Manager and a campaign database
- D. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
Correct Answer: A 🗳️
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
- A. Miscellaneous Action
- B. Configuration Action
- C. Condition Action
- D. Database Action
Correct Answer: D 🗳️
Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?
- A. IP Office Manager
- B. VoiceMail Pro Client
- C. one-X@ Portal
- D. Embedded File Manager
Correct Answer: B 🗳️
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