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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - IP Office Manager and Security Settings |
| System Architecture & Installation | 25% | - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition |
| Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - Digital, IP and SIP telephone configuration - Media resources and codec settings - SIP, PRI and analog trunk setup |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - Backup, restore and configuration management - System logs, alarms and debugging tools |
| Voicemail & Applications | 15% | - Auto Attendant and call flows - Licensing for advanced features - VoiceMail Pro installation and setup - Embedded Voicemail configuration |
Avaya IP Office Implementation Sample Questions:
Which feature will allow incoming calls to be routed appropriately during business hours?
- A. Alternate Network Selection
- B. Time Profile
- C. Firewall Profile
- D. IP Protocol
Correct Answer: B 🗳️
Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
- A. Extension 210 will be dialed
- B. The system will timeout and no extension will be dialed.
- C. Extension 210 will be dialed after 4 seconds.
- D. Extension 203 will be dialed.
Correct Answer: D 🗳️
For three which endpoints is it possible to reserve endpoint licenses? (Choose three.)
- A. H.323 endpoints
- B. TCM endpoints
- C. MOH endpoints
- D. IP DECT endpoints
- E. 3rd party IP endpoints
Correct Answer: A,D,E 🗳️
Which hunt group feature will send all calls automatically to the second group if the first group is out of service?
- A. No Answer Time
- B. Call Waiting
- C. Fallback
- D. Advertise Group
Correct Answer: C 🗳️
With reference to the System settings shown in the exhibit, if a PC is allowed to send files to the memory card in an IP500 control unit, in which field would the IP address be set?
- A. File Writer IP Address
- B. Time Server IP Address
- C. HTTP Server IP Address
- D. AVPP IP Address
Correct Answer: A 🗳️
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