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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Monitoring and troubleshooting
|
| Topic 2: Channel and Interaction Management | - Omnichannel handling
|
| Topic 3: Installation and Configuration | - System setup and deployment
|
| Topic 4: Avaya Oceana Architecture | - Core components and services
|
Avaya Oceana® Solution Support Sample Questions:
Which statement regarding UCA Store Backup is correct?
- A. UCA Store backup can be taken without entering the backup password.
- B. UCA Store backup is immediately for the Avaya Oceana solution.
- C. UCA Store backup can be run immediately or scheduled later.
- D. UCA Store backup can be run immediately and it does not support backup scheduling.
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - Video
- B. VO - 'PSTN' Voice
- C. VO - Web Voice
- D. VO - "VoIP" call
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
- A. It can be set to a RONA VDN number.
- B. It can be set to a Routing VDN number.
- C. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
- D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
- B. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- C. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
- D. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- E. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?
- A. UCM-PU
- B. UCMServices
- C. UCMDataCollector
- D. CallServerConnector
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