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Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:

1. On the first day of service you are doing post-cut support for a Modular Messaging 3.1 for Exchange system that your associate installed. He indicated to you that all acceptance tests passed. Two users are complaining that their Message Waiting Indicator light does not work and that when they log on to their mailbox via the Telephone User Interface they have no messages. You have confirmed that you can leave each of them a message by calling their number from your mobile phone and leaving a message, and you see it arrive in Outlook. You ultimately fix the problems for both users, but surprisingly each one had a different solution.
Which two solutions did you use to fix the MWI and TUI problems? (Choose two.)

A) One user's mailbox was full and the Exchange administrator had Send Prohibit rules applied; when some messages were moved out of the Inbox it started working.
B) One user was using Outlook Web Access to access messages; when he opened his mailbox with a supported version of Outlook the user reported it was fixed.
C) One user had their Outlook set to deliver to Personal Folders; when this was set to deliver to the Inbox it started working.
D) One user had an Outlook rule that moved voice messages out of the Inbox into a Voice Messages folder; when the rule was disabled the new messages caused the proper behavior.

2. Which two statements are true about upgrading to Release 3 with Modular Messaging for Microsoft Exchange? (Choose two.)

A) The Microsoft Exchange Release must be 5.5 or greater.
B) The Microsoft Exchange Release must be 2000 or 2003.
C) The Avaya Messaging Application Server (MAS) must be Release 2.0.
D) The Avaya Messaging Application Server (MAS) must be Release 1.1.

3. In Message Networking (MN) you have set up the system parameters for Enterprise Lists.
Where should you go to create a new Enterprise List?

A) Enterprise List Administration > E-List Scripts
B) MN Administration > Subscriber Admin-Bulk
C) Reports> Enterprise Lists Reports
D) Enterprise List Administration > E-List Management

4. What are two ways to confirm that the Modular Messaging (MM) Telephony User Interface (TUI) is online and ready to accept calls? (Choose two.)

A) Open a Command window (Start > Run > CMD) and type disp_status.
B) Check in the Windows application log for a '1241' event.
C) Select Start > Programs > Avaya Modular Messaging > Port Monitor and check all port are Idle.
D) Select Start > Programs > Avaya Modular Messaging > Operational History Viewer and look for a TUI on-line event.

5. How should you access the alarm Log on R3.1 Message Networking (MN) from the main menu?

A) Reports > Alarm Log
B) Logs > Reports > Alarm Log
C) Logs > Alarm Log
D) Reports > Logs > Alarm Log

Solutions: