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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Fundamentals
• ServiceNow ITSM Implementation

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• CIS-IT Service Management Exam Prep
• ServiceNow Fundamentals (ILT)
• Major Incident Management (On-demand)
• Knowledge Management Implementation (On-demand)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• Automated Test Framework (ATF) Fundamentals (On-demand)
• ServiceNow Platform Implementation (ILT)
• Knowledge Management Fundamentals (On-demand)
• Mobile Development Fundamentals (On-demand)
• Service Portal Fundamentals (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• At least six months of hands-on experience working on ServiceNow Platform
• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• General familiarity with industry terminology, acronyms, and initial-isms

For more info visit:

Certified Implementation Specialist - ServiceNow Training and Certification

ServiceNow Web Assessor

Now Learning

ServiceNow Training and Certification

ServiceNow CIS-ITSM

ServiceNow Certification Program FAQ

Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

• Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

• Exam Code: ServiceNow CIS-ITSM Certification Exam

• Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

• Duration: 90 minutes

• Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

• Exam type: Multiple Choice Questions

• Number of Questions: 65 Questions

• Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

• Exam Price: $150 (USD)

ServiceNow CIS-ITSM Exam Syllabus Topics:

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970