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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 2: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 3: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 4: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 5: Hybrid Collaboration Services | - Hybrid services integration
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?
- A. autonomous AI agent
- B. live agent
- C. scripted AI agent
- D. IVR menu
Correct Answer: A π³οΈ
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?
- A. PTR
- B. TXT
- C. SRV
- D. MX
Correct Answer: C π³οΈ
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
- A. Evaluate node
- B. Data Parser node
- C. Generate OTP node
- D. SMS node
- E. Profile node
Correct Answer: C,D π³οΈ
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
- A. It supports TLS API encryption.
- B. It provides customizable CRM agent workflows from WxCC.
- C. It supports OAuth certificate-based authentication.
- D. It provides agent state syncing between platforms.
- E. It supports read-write and read-only configurations.
Correct Answer: B,C π³οΈ
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)
- A. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
- B. Enable "State Synchronization" under Desktop > Webex App configuration.
- C. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
- D. Enable "Webex App Integration" under Desktop > Webex App configuration.
- E. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
- F. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
Correct Answer: B,C,D π³οΈ
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
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