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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Topic 2: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 3: Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Topic 4: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 5: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 6: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 7: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 8: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
| Topic 9: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 10: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 11: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 12: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 13: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 14: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Topic 15: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)
- A. Define Sales Hierarchy Levels
- B. Upload Territory Hierarchy from Excel
- C. Assign employee substitute to Territory Hierarchies
- D. Create multiple Root Hierarchies
Correct Answer: A,D 🗳️
What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
- A. Binding Confirmation
- B. Non-binding Confirmation
- C. Future Confirmation
- D. Semi-binding Confirmation
Correct Answer: B 🗳️
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
- A. Appointment
- B. Visit
- C. Task
- D. Service request
- E. Phone calls
Correct Answer: B,C,E 🗳️
What is the difference between a business user and an employee? (2 correct answers)
- A. Employees can be assigned access rights and business roles
- B. Employees need to be assigned directly to the organizational structure
- C. Business users can be assigned access rights and business roles
- D. Business users can be created using the data migration template
Correct Answer: B,C 🗳️
In which of the following dimensions can you define the sales target plan? (2 correct answers)
- A. Account Team
- B. Sales Unit
- C. Employee
- D. Product List
Correct Answer: B,C 🗳️
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