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Nokia SDM Certification - CARE Sample Questions:

1. How the resource requirement forecast is taken from NELLE inputs?

A) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
B) Resource streams manager analyse input and define the number of resources needed.
C) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
D) NELLE planning packages include resource requirements and total figures are calculated automatically.

2. Which of the following tasks, according to the Care Program Manager's job description, is NOT part of Care Operation Management?

A) Establish operating practices and review ongoing operations.
B) Manage subcontractors, contractors and 3rd parties whenever applicable.
C) Execute Care Agreement and other contractual requirements related to Services in Care phase, and manage internal operational and financial risks.
D) Lead positive development of customer satisfaction for Care Services and contribute to the overall CT action plan to develop customer relationship to increase customer loyalty.

3. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Organize site access for NSN maintenance personnel.
B) Ensure that the Care Plan is created, communicated and agreed with customer.
C) Inform and train the customer about the NSN Care service delivery processes and practices.
D) Make sure that the customer has accepted the network elements with acceptance certificates.

4. What is a legally secure contract for NSN and a Customer?

A) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
B) Terms and conditions documenting the commitments of both parties needs to be written and signed.
C) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
D) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.

5. What is the purpose of the Care Agreement?

A) To define Contract Performance Bonds.
B) To define penalties in the case of late delivery.
C) To set terms and conditions of Care Services performance.
D) To list Customer Network topology.

Solutions: