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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Implementation | 20% | - Terms, conditions and eligibility rules - Quoting and registration procedures - Renewal and extension policies |
| Topic 2: HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - PPS portfolio positioning - ServiceOne value proposition and benefits |
| Topic 3: Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements |
| Topic 4: Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Deployment and support services - Warranty upgrades and extensions |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
A. HP Care Pack Services
B. HP Priority Services
C. HP Standard Contractual Services
D. HP Custom Contractual Services
Question 2
How should you counter the following objection?
"I can repair my devices myself."
A. HP Services ensure that your equipment stays up and running.
B. HP Services allow you to choose from various options that best suit your needs.
C. HP standard warranty offers limited support for a short time period.
D. HP Services give you predictability and greater control of TCO.
Question 3
Which statement is true about the duration of the risk mitigation services?
A. Duration of services is based on warranty duration and extensions.
B. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C. Duration of services is based on event type, depending on the hardware issue.
D. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
Question 4
Which service is part of data and hardware protection?
A. Printer installation
B. Defective media retention
C. Onsite repair
D. Maintenance kit
Question 5
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
A. Asset Tagging
B. Defective Media Retention
C. Installation
D. Tracking and Recovery Services
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D |
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