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Salesforce Certified Slack Consultant Sample Questions:

1. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) One global workspace for all collaboration
B) Two workspaces - a general global workspace and an external workspace
C) Three workspaces - a general global workspace, an external workspace and a social workspace
D) Two workspaces - a general global workspace and a social workspace

2. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
C) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

3. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Create a private training channel.
B) Add attendees as guests to a generic sandbox environment.
C) Create a public training channel.
D) Add all attendees to a read-only channel with Slack tips and tricks.

4. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) Open
B) Invite Only
C) By Request
D) Hidden

5. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Create various help channels in Slack for users to submit their requests.
B) Communicate an immediate response timeline to ensure user requests are attended to.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Assign employees to monitor help channels and answer users' questions.

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