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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Concepts | 20% | - Storage networking: SAN, NAS, iSCSI, Fibre Channel - RAID levels, storage pools, dynamic disk pools - Virtualization, thin provisioning, Easy Tier - Copy services: FlashCopy, Metro Mirror, Global Mirror |
| Troubleshooting and Problem Determination | 20% | - Connectivity and configuration issues - Performance bottleneck analysis - Support tools and data collection - Error log analysis and diagnostics |
| Midrange Storage Product Overview | 22% | - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM XIV Storage System - IBM SAN Volume Controller (SVC) - IBM FlashSystem Family - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) |
| Management and Monitoring | 18% | - Performance monitoring and capacity planning - Firmware updates and software maintenance - Alerting and event management - IBM Storwize GUI/CLI and Hyper-Scale Manager |
| Installation and Configuration | 20% | - Host connectivity and multi-pathing - License activation and feature enablement - Initial setup and configuration - Hardware installation and cabling |
IBM Midrange Storage Technical Support V4 Sample Questions:
A potential customer is looking for a storage solution. The customer requires more than two I/O Groups and local HDD storage.
What is the best solution for this customer?
- A. IBM Storwize V3700
- B. IBMStorwize V7000
- C. IBM Storwize V5000
- D. IBM SAN Volume Controller
Correct Answer: C 🗳️
A customer requests that a sales specialist demonstrate the performance improvement that will be achieved on the Windows environment with a proposed IBM Storwize V7000 with Easy Tier.
Which type of Windows data should the sales specialist gather from the customer?
- A. PT Reports
- B. esxtop reports
- C. iostat
- D. Performance Monitor
Correct Answer: C 🗳️
A customer is currently running an Oracle Database on an IBM Storwize V7000 system. On the current growth plan, it will be at 90% capacity in six months. The customer does not have room for additional racks in the data center.
How should the Technical Specialist address this customer's concerns?
- A. Run the Storage Tier Advisory Tool
- B. Run Capacity Magic
- C. Run Disk Magic
- D. Run Comprestimator
Correct Answer: C 🗳️
An IBM customer has had trouble with restores on its older disk array. The last time this happened it caused a 20% drop in web traffic leading to lost sales. They would like to implement a new DCS3860 storage system and have called upon the IBM specialist to provide an overview. The customer is highly concerned about using more space in the data center.
What should the IBM specialist recommend as features on the IBMDCS3860 to address these concerns?
- A. Volume Copy for automated data placement
- B. Global Parallel File System for automated recovery
- C. Dynamic Disk Pooling for automated recovery
- D. Easy Tier functionality for automated data placement
Correct Answer: D 🗳️
Which tool can be used to obtain an interactive image of Storwize system while using a mobile device?
- A. IBM 3D Product Catalog
- B. Quick Reference for IBM System Storage
- C. IBM Remote
- D. IBM Storage Solutions Handbook
Correct Answer: C 🗳️
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