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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Transition - Service Operation - Service Strategy - Service Design |
| Topic 2: Service Management as a Practice | 15% | - Governance and Best Practice - Stakeholders and Value Creation - Concept of Service and Service Management |
| Topic 3: Functions and Roles | 10% | - IT Operations Management - Application Management - Technical Management - Key Roles - Service Desk |
| Topic 4: Key Principles and Models | 15% | - Process Model - Service Portfolio - Deming Cycle - Governance Model |
| Topic 5: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 6: Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Topic 7: Selected ITIL Processes | 25% | - Service Level Management - Problem Management - Service Asset and Configuration Management - Incident Management - Release and Deployment Management - Change Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Mit welchem Prozess kann Problem Management Kategorisierungs- und Auswirkungscodierungssysteme gemeinsam nutzen?
A) IT-Service-Kontinuität
B) Kapazitätsverwaltung
C) Incident Management
D) Service Asset- und Konfigurationsmanagement
2. In welchem Dokument würden Sie eine Übersicht über die tatsächlichen Serviceleistungen im Vergleich zu den Zielen erwarten?
A) Service Level Agreement (SLA)
B) Kapazitätsplan
C) Operational Level Agreement (OLA)
D) SLA-Überwachungstabelle (SLAM)
3. Serviceabnahmekriterien werden verwendet, um?
A) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
B) Stellen Sie sicher, dass das Portfolio-Management eingerichtet ist
C) Stellen Sie die Bereitstellung und Unterstützung eines Service sicher
D) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
4. Das Verständnis des Risikograds während und nach Änderungen und das Vertrauen in die Einhaltung der Governance-Anforderungen während Änderungen sind beide Möglichkeiten, um den geschäftlichen Nutzen in welchem Teil des Servicelebenszyklus zu steigern.
A) IT-Service-Continuity-Management
B) Risikomanagement
C) Verfügbarkeitsmanagement
D) Serviceübergang
5. Welche Ereigniskategorien sind im ITIL Service Operation Book beschrieben?
A) Information, Warnung, Ausnahme
B) Warnung, Reaktiv, Proaktiv
C) Informativ, Geplant, Normal
D) Geplant, Außerplanmäßig, Notfall
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
