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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

A) Prioritization
B) Categorization
C) Logging
D) Closure

2. Which of these is the correct set of steps for the Continual Service Improvement Model?

A) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually Improve
B) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
C) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
D) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

3. When tan a known error record tie raised?
1 At any time when it would be useful to do so
2After a workaround has been found

A) Both of the above
B) Neither of the above
C) 2onty
D) 1 only

4. Availability Management is responsible for availability of the:

A) Components and Business Processes
B) Services, Components and Business Processes
C) Services and Business Processes
D) Services and Components

5. In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?

A) Setting measurement targets
B) Service and process improvements
C) Baseline assessments
D) Taking measurements and recording metrics

Solutions: