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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was stellt sicher, dass ein Dienstanbieter und ein Dienstkonsument kontinuierlich gemeinsam Werte schaffen?

A) Service-Beziehungsmanagement
B) Serviceangebote
C) Aktivierung ändern
D) Serviceverbrauch

2. Welche der folgenden Maßnahmen umfasst die Konfiguration von Komponenten und Aktivitäten, um Ergebnisse für die Beteiligten zu erzielen?

A) Das Service-Wertesystem
B) Service-Beziehungsmanagement
C) Die Praxis des Release-Managements
D) Serviceverbrauch

3. Wie wandeln alle Wertschöpfungskettenaktivitäten Inputs in Outputs um?

A) Durch den Einsatz eines einzigen Funktionsteams
B) Durch die Verwendung einer Kombination von Praktiken
C) Durch die Implementierung einer Prozessautomatisierung
D) Durch Ermittlung des Servicebedarfs

4. Welche Vorgehensweise hat den Zweck, die Servicequalität durch die Bearbeitung aller vereinbarten, vom Benutzer initiierten Serviceanfragen zu unterstützen?

A) Änderungskontrolle
B) Servicedesk
C) Serviceanforderungsverwaltung
D) IT-Asset-Management

5. Welches ist die richtige Kombination von Elementen, die einen IT-Service ausmachen?

A) Kunden, Anbieter und Dokumente
B) Informationstechnologie, Netzwerke und Menschen
C) Menschen, Prozesse und Kunden
D) Informationstechnologie, Menschen und Prozesse

Solutions: