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HP HP5-B04D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions and Services | 10% | - Supplies and Accessories - Basic Service Offerings |
| HP Printing Portfolio Overview | 35% | - HP LaserJet and PageWide Technology - OfficeJet and InkJet Solutions - Print Security and Management Tools |
| Selling and Value Proposition | 20% | - Customer Needs Assessment - Competitive Differentiation |
| HP Personal Systems Hardware | 35% | - Mobility and Connectivity Features - Commercial Notebooks and Desktops - Workstations and Thin Clients |
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. According to research conducted by Gartner, which approach will result in a reduction of 10-30% of the printing and managing costs associated with end-user interaction, IT support and infrastructure, administration and procurement, and facilities?
A) the use of a balanced portfolio of printers and MFPs at the departmental and workgroup level
B) the use of printers that have high capacity and easy to replace toner cartridges that lower cost per page
C) the use of management tools like HP Web Jetadmin, HP Universal Print Driver, and HP Color Access Control
D) the use of printers specified to have greater than 6000 pages Recommended Monthly Page Volumes
2. Which feature built into HP Flow MFPs enables one-touch workflows?
A) Display and full-size keyboard to easily enter metadata
B) Quick sets, driven from a large full color screen
C) Advanced image processing for pristine scans
D) Image preview, which allows view, zoom, edit, and re-order
3. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A) spill resistant keyboard
B) business-rugged magnesium chassis
C) HP DisplaySafe frame
D) HP DuraFinish
4. Your customer needs a personal computing device for their reception area. Which form factor would you recommend?
A) Tower (TWE)
B) Q Ultra Slim Desktop (USDT)
C) All in One (AiO)
D) Small Form Factor (SFF)
5. Your customer would like to purchase personal computing products with a fixed configuration, but over an extended period of time. Which product family should you recommend?
A) HP ProOne
B) HP EliteDesk
C) HP Business Desktops
D) HP ProDesk
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |





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